Epic Application Manager, Day Shift, Patient Access/Revenue Cycle

About the role

Adventist HealthCare seeks to hire an experienced Epic Application Manager for our Patient Access & Revenue Cycle Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Leads assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades and ongoing support while ensuring project scope, quality, and timelines are achieved.
• Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
• Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise.
• Oversees application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting.
• Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices.
• Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives.
• Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives.
• Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.
• Revenue Cycle Portfolio Leadership and Team Management: Lead analysts and supporting resources responsible for Epic patient access and revenue cycle applications, including Cadence, Prelude, Referrals, Real-Time Eligibility, Resolute Hospital Billing, Resolute Professional Billing, Claims and Remittance, Charge Router, Revenue Guardian, contract management, and related capabilities. Establish team processes, service ownership, resource plans, performance measures, documentation standards, development priorities, coaching, performance management, and succession plans.
• Revenue Cycle Delivery and Lifecycle Management: Own the end-to-end delivery lifecycle for new and changed RCM functionality, including intake, scope, workflow and requirements analysis, design, build oversight, integrated testing, validation, cutover, go-live, stabilization, and transition to support. Maintain integrated schedules, dependencies, quality gates, budgets, status reporting, and accountable owners across concurrent workstreams.

Qualifications

• Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field. Master's degree preferred.
• Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience.
• Minimum of three (3) years of management experience preferred.
• Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred.

Skills

• Additional Epic certifications or proficiencies preferred
• Project Management Professional preferred