Epic Ambulatory Specialist

About the role

Provide hands-on support to clinicians, nurses, physicians, and other healthcare staff using the Epic Electronic Medical Record (EMR). Serve as an immediate point of contact for end users, offering real-time guidance, troubleshooting, workflow assistance, and education to ensure a smooth Epic experience and minimize disruptions to clinical operations.

Responsibilities

• Provide at-the-elbow support to clinicians, nurses, physicians, and other healthcare staff using Epic.
• Assist end users with navigating and utilizing Epic Inpatient and Epic Ambulatory workflows.
• Provide real-time education and coaching to users on Epic functionality and best practices.
• Troubleshoot user questions and workflow issues; provide solutions or escalate when necessary.
• Observe clinical workflows and identify opportunities to improve Epic adoption and efficiency.
• Assist users with documentation, order entry, chart review, medication workflows, and other Epic-related activities.
• Reinforce established Epic workflows and organizational procedures.
• Communicate effectively with clinical staff, project teams, application analysts, educators, and leadership.
• Identify recurring issues and provide feedback to project and application teams.
• Support go-live activities, workflow transitions, system upgrades, and other Epic initiatives.
• Maintain a professional and approachable presence while working directly with clinical staff.
• Minimize workflow disruption by providing timely, hands-on assistance during Epic use.

Qualifications

• High school diploma or relevant experience.
• Experience with Epic inpatient education.
• Experience with Epic Ambulatory education.
• Experience with at-the-elbow support.
• Ability to work directly with physicians, nurses, clinicians, and other healthcare professionals.
• Ability to troubleshoot issues and explain technical concepts in a clear, user-friendly manner.