Epic Ambulatory/MyChart, Revenue Cycle Clinical Applications, Remote Eligible, Baptist Medical IT Data Center

Baptist Health is recognized as a top place to work in healthcare and is the most preferred provider in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, we offer a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence like Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital.

About the role

Epic Ambulatory application analysts serve as a vital link between operations and information technology, ensuring Epic functions seamlessly. This role requires an understanding of healthcare processes and technical systems to translate operational needs into system functionality. Analysts help maintain system integrity, promote automation and efficiency, and improve user experience across the organization.

A significant portion of the role involves resolving break-fix issues, performing routine maintenance tasks, and monitoring and troubleshooting error logs related to interfaces. Responsibilities include troubleshooting, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions. Coordination and follow-up are conducted through structured communication channels such as email, Teams chat, and scheduled meetings.

Analysts collaborate with cross-functional teams, including Clinical Informatics, other application teams, and project managers. They participate in team huddles, weekly meetings, and smaller sessions with team leads, while also leading meetings with operational leaders to clarify requirements and understand end-user pain points. Analysts contact end-users to implement optimizations and project requests, mentor junior analysts, and ensure operational best practices.

Responsibilities

• Provide ongoing analysis and troubleshooting support of application system components to meet clinical and business requirements.
• Perform application testing and participate in integrated testing of current and newly released vendor functionality to ensure system reliability.
• Contribute to updates, upgrades, and projects within and across applications, developing application-specific solutions.
• Provide 24/7 customer support for applications within accountability.
• Coordinate projects across applications and develop application-specific enhancements and reports aligned with organizational priorities.
• Perform quality assurance and integrated testing of optimization and project requests, as well as newly released vendor functionality.
• Mentor junior analysts and ensure adherence to operational best practices.

Requirements

• 1-2 years of project management experience required.
• Minimum 2 years of related experience required.
• Experience with Epic Ambulatory and MyChart, including build configuration and implementation, preferred.
• Ability to analyze and translate clinical and/or business workflows into efficient, effective application solutions preferred.
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred.
• Hybrid background in both clinical and technical domains strongly preferred.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Epic certification required within 6 months of hire; Epic Ambulatory certification highly preferred.
• MyEpic MyChart certification preferred.
• Academy of Health Information Professionals (AHIP) certification preferred.

Primary Location: Baptist Digital Solutions Center (Remote eligible, Jacksonville).