Environmental Services Manager
Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. You will play an essential role in providing warm and friendly hospitality to all the residents, visitors, and coworkers.
About the role
The Environmental Services Manager plans, organizes, develops and directs the overall operation of the housekeeping and laundry department in a skilled nursing facility in accordance with current federal, state, and local standards, guidelines, and regulations governing the facility. The manager coordinates and supports all activities of the department and works with all levels of facility staff to ensure the facility is clean, sanitary, safe, secure, and adequately supplied so the highest degree of quality resident care can be maintained at all times.
Responsibilities
- Interviews, hires and orients housekeeping, floor care, and laundry staff
- Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment
- Plans, organizes, directs, coordinates and supervises functions and activities of the departments
- Supervises and evaluates the quality of work completed by department employees
- Maintains an environment that is sanitary, attractive, and orderly
- Forecasts and plans the purchase of cleaning supplies, chemicals and equipment
- Plans work and staffing schedules to ensure adequate services are rendered
- Maintains proper staffing levels
- Maintains required records including, but not limited to, inventory, compliance, income/expense, and personnel records
- Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities
- Manages a cost‑effective program to budget
- Ensures the department is survey‑ready at all times and operates within federal, state, and local regulations
- Maintains excellent relations with residents, visitors, and all community departments
- Actively participates in facility meetings and committees
- Follows all company policies and procedures
- Promotes the professional growth and development of the entire departmental team
- Conducts quality‑assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable
- Reports monthly initiatives, goals, and accomplishments
- Promotes and monitors resident satisfaction
- Performs the job assignments of a housekeeper, laundry worker, or floor‑care technician as necessary
- Other job duties as assigned by the supervisor
Requirements
- Four‑year college degree and related experience strongly desired; high school diploma/GED required
- Two years experience in housekeeping services in a healthcare environment and personnel supervision is desired
- Skilled in motivating and supervising staff members
- Excellent interpersonal skills, customer service orientation, and quality attitude
- Ability to work under pressure and meet established goals and objectives
- Public speaking skills
- Excellent stress‑management, administrative, organizational, and follow‑through skills (with associates and clients)
- Ability to interact positively with residents, clients, other personnel, and the public
- Ability to work all shifts as needed
- Proficient with Windows‑based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook
- Must be able to work around cleaning chemicals
- Must be able to lift/carry up to 50 lb, push/pull up to 50 lb, and stand, sit, bend, and walk for extended periods
Benefits
- Comprehensive medical, dental, and vision insurance
- Employer‑paid life insurance
- 401(k) plan
- Competitive paid time off
- Employee assistance program
- Wages on demand
- Discount & wellness programs
- Career growth opportunities