Environmental Services Manager

About the Role

As the Environmental Services Manager, you will plan, organize, develop, and direct the overall operation of the housekeeping and laundry department in a skilled nursing facility. Your role is crucial in ensuring the facility is clean, sanitary, safe, secure, and adequately supplied to maintain the highest degree of quality resident care. You will coordinate and support all department activities and collaborate with all levels of facility staff.

Responsibilities

• Interviews, hires, and orients housekeeping, floor care, and laundry staff.
• Trains workers in housekeeping, laundry, and floor care procedures, including proper operation and maintenance of equipment.
• Plans, organizes, directs, coordinates, and supervises the functions and activities of the departments.
• Supervises and evaluates the quality of work completed by department employees.
• Maintains an environment that is sanitary, attractive, and orderly.
• Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment.
• Plans work and staffing schedules to ensure adequate services are rendered and maintains proper staffing levels.
• Maintains required records, including inventory, compliance, income/expense, and personnel records.
• Conducts regular management staff meetings and coordinates with other departments.
• Manages a cost-effective program within budget.
• Ensures the department is survey-ready at all times, complying with federal, state, and local regulations.
• Maintains excellent relations with residents, visitors, and all community departments.
• Actively participates in facility meetings and committees.
• Follows all company policies and procedures.
• Promotes the professional growth and development of the entire departmental team.
• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
• Reports monthly initiatives, goals, and accomplishments.
• Promotes and monitors resident satisfaction.
• Performs job assignments of a housekeeper, laundry worker, or floor care technician as necessary.
• Other job duties as assigned by the supervisor.

Requirements

• Four-year college degree and equivalent related experience strongly desired; high school diploma/GED required.
• Two years of experience in housekeeping services in a healthcare environment and personnel supervision is desired.
• Skilled in motivating and supervising staff members.
• Excellent interpersonal skills, customer service, and a quality-focused attitude.
• Ability to work under pressure and meet established goals and objectives.
• Public speaking skills.
• Excellent stress management, administrative, organizational, and follow-through skills.
• Ability to interact positively with residents, clients, and other personnel.
• Ability to work all shifts as needed.
• Proficient in Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Must be able to work around cleaning chemicals.
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend, and walk for extended periods.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) plan.
• Competitive paid time off.
• Employee assistance program.
• Wages on demand.
• Discount and wellness programs.
• Career growth opportunities.