Environmental Services Dispatcher

Responsibilities

• Coordinates and processes the dispatching of EVS services by receiving calls, pages, emails, and online requests.
• Manages EVS EPIC discharge flow and delegates tasks necessary to meet inpatient nursing, Emergency Department, Operating Room, and Patient Access needs.
• Records, monitors, updates, and coordinates the incoming requests for the EVS team, including stat/urgent requests, non-priority service requests, and projects.
• Understands EVS processes, procedures, and length of time needed for assistants and technicians to complete services.
• Understands the facility layout and workflows to maximize productivity and work throughput.
• Follows up with requests to ensure completion, as needed.
• Communicates with supervisor regarding complex service requests.
• Completes required forms and documentation, and maintains files, binders, call logs, and other documents as required.

Requirements

• High School Graduate (Required).
• Typically requires 3 years of experience in hospital Environmental Services at an assistant or tech level (Required).

Skills

• Ability to follow and understand oral and written instructions and communicate with others.
• Ability to set priorities, be aware of, and follow department policies and procedures in all situations.
• Ability to effectively use Epic, Excel, and Word programs.
• Excellent customer service skills, including communication by phone.
• Knowledge of EVS responsibilities and workflows.

Physical Requirements and Working Conditions

• Must be able to sit for extended periods of time.
• Must have functional speech, vision, touch, and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.