Environmental PMA, Eurofins Drinking Water and Wastewater Northeast, Auburn MAINE

About the role

The Project Manager Assistant/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission. This position is Full time, Mon-Fri 7:30am-4:00pm with occasional Saturday mornings. Overtime as needed. Must live a commutable distance to Auburn, Maine and have a background in Environment or the Sciences. This position is ideal for candidates who thrive in a customer service position.

Compensation

Compensation is $20-22/hour (DOE).

Qualifications

• Basic Minimum Qualifications: Associate degree (2 years client-relationship/client service experience may substitute for degree)
• High school Chemistry coursework, basic laboratory experience
• Environmental laboratory experience
• 1-3 years business experience required
• Authorization to work in the United States without restriction or sponsorship

Essential Office Duties And Responsibilities

• Answering phones and directing calls to the appropriate party
• Greeting clients and accepting samples
• Maintain inventory for office supplies, replenish, stock and keep clean and organized
• Maintain office machines such as fax, copier, scanner, and call for service when needed
• Ensure paper and toners are available for general use
• Responsible for postage meter/scale and postmarking outgoing mail

Project Management Assistant

• Schedules courier or field sampler, if needed
• Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work
• Generates accounting software requisition when sending subcontract samples
• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reports
• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• Data upload
• Compiles case narrative

Login Client Support Specialist

• Regular attendance and punctuality
• Collect samples from on-site drop box
• Unpack shipments and document receipt of sample
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Phone and email correspondence with clients
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Aid with customer services
• Handle interactions with walk-in clients
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned