Entry Prior Resident Specialist

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them. The Role We are seeking a detail-oriented and customer-focused Prior Resident Specialist to join our Partner Services SODA team. In this role, you will be responsible for processing initial and cancellation SODAs, managing refund tasks, resolving billing inquiries, and providing exceptional support to both prior residents and internal teams through the phone queue. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to accuracy and compliance. Your attention to detail and ability to communicate effectively will be crucial to success. This position will be located out of the Virginia Beach or San Antonio Customer Care Centers only. State: Virginia, City: Virginia Beach, ZIP: 23452.

Responsibilities

• Accurately process initial and cancellation Statements of Deposit Activity (SODA), identifying and correcting any incomplete or inaccurate information prior to finalization.
• Handle inbound calls from prior residents and leasing offices professionally and in a timely manner.
• Complete prior resident adjustment items and completing research tasks as assigned.
• Make outbound calls to leasing offices to obtain necessary documentation, clarify discrepancies, or follow up on pending matters.
• Process void and reissue requests for refund checks in accordance with policy.
• Verify and complete pending refund tasks, ensuring all necessary documentation and approvals are obtained and processed within the deadlines required