Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose and resolve technical issues affecting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience working with healthcare IT systems
- Ability to communicate effectively with both technical and non-technical stakeholders
- Knowledge of Epic’s software ecosystem
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position with flexible hours to accommodate your needs.
Skills
- Strong analytical and problem-solving skills
- Experience working with healthcare IT systems
- Ability to communicate effectively with both technical and non-technical stakeholders
- Knowledge of Epic’s software ecosystem
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
Company Culture
- Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
- Uniquely themed campus designed to enhance productivity
- All meals are restaurant-quality but cost only a few dollars, prepared by a team of talented chefs
- Flexible work schedule to accommodate personal and professional needs
Equal Opportunity Employer
Epic is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to support a safe and welcoming environment for all employees.