Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues
• Identify and implement solutions
• Manage the implementation of solutions across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers. Details are available upon request.

Schedule

The schedule is flexible and can vary based on project needs and customer requirements. Regular hours are typically 8:00 AM - 5:00 PM, Monday through Friday.

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Experience with Epic’s software and healthcare IT systems
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Equal Opportunity Employer

We are an equal opportunity employer and are committed to fostering an inclusive environment with diverse representation. We are proud to be an Equal Opportunity Employer and do not discriminate against applicants due to race, religion, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected characteristics.