Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and implement solutions for software issues impacting millions of patients
• Collaborate with customer counterparts to resolve technical challenges
• Manage the implementation of solutions across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting skills
• Experience with healthcare IT systems
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work arrangements

Pay

Commensurate with experience

Schedule

Varies based on project needs

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Stock grants
• Sabbatical

Company Culture

• Restaurant-quality meals at no cost
• Unique campus design to enhance productivity
• Team-building activities and events
• Opportunities for personal growth and development

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. Diversity, equity, and inclusion are integral to our principles and practices.