Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues affecting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience working in a fast-paced, dynamic environment
• Ability to work independently and as part of a team

Skills

• Technical proficiency with Epic’s software
• Strong understanding of healthcare IT and workflows
• Effective communication and presentation skills
• Ability to manage multiple projects simultaneously

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align with company and customer success
• Four-week sabbatical after five years
• Flexible work arrangements and a supportive work culture

Pay

Competitive salary commensurate with experience and qualifications

Schedule

Full-time position with flexible hours to support remote work options

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Stock grants
• Sabbatical

Company Culture

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.