Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and implement solutions for software issues impacting millions of patients
• Collaborate with customer counterparts to resolve technical challenges
• Manage the implementation of solutions across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience working with complex software systems
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Customer relationship management
• Project management
• Healthcare industry knowledge

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Stock grants
• Four-week sabbatical after five years

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.