Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to ensure successful project outcomes
- Occasionally travel to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare systems and Epic’s software
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Software development and troubleshooting
- Healthcare industry knowledge
- Project management
- Customer service and relationship management
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Healthy and happy staff through comprehensive benefits
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position.
Benefits
- Healthcare coverage
- Retirement savings plan
- Flexible work arrangements
- Professional development opportunities
Company Culture
Epic offers a unique campus environment designed to enhance productivity and creativity. Meals are restaurant-quality but cost only a few dollars, and they're prepared by a team of culinary experts from around the country. After five years, employees earn a four-week sabbatical anywhere in the world.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients.