Entry Level Tax Preparer

About the Role

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes with integrity, quality, and consistency. As an Entry-Level Seasonal Tax Preparer, you'll play a critical role in our success, easing client stress and providing expert customer service and tax knowledge. You'll conduct one-on-one tax interviews, start to develop your book of business, and have the opportunity to expand your skill set with professional development and continuous training.

Responsibilities

• Provide guidance, explain, prepare, and complete accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms.
• Conduct face-to-face tax interviews with clients.
• Prepare complete and accurate tax returns.
• Generate business growth, increase client retention, and offer additional products and services.
• Provide clients with IRS audit support.
• Complete all related tax forms in accordance with policies and in compliance with legislation and regulations.
• Collect and process clients’ payments while ensuring timely deposits.
• Engage in marketing and business generation efforts.
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
• Answer client calls via our national call center routing system.
• Answer questions and provide future tax planning to clients.
• Resolve client complaints or refer situations to the supervisor for resolution.
• Support office priorities through teamwork and collaboration.

Qualifications

We welcome candidates from diverse backgrounds, including those who:

• Are looking to learn a new career and break into the tax industry.
• Have gaps in their work history or are looking to boost their skills and resume.
• Have been out of the workforce over the last year while at home with family.
• Are new to the workforce or have limited experience/education but a willingness to learn.
• Are retired and want to continue to make an impact.
• Do not have a college diploma.
• Are Veterans or military personnel transitioning from the service.
• Are part of a military family that moves often with deployments.
• Are recent college graduates or current college students.
• Are stay-at-home parents who need a flexible work schedule.
• Are gig workers or looking to add a second income.
• Are bilingual (highly encouraged to apply).

Skills

• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions and math.
• Sales and/or marketing experience.
• Experience in accounting, finance, retail, bookkeeping, or taxes is a plus.

Benefits

• Training & development.
• Bonus based on performance.
• Flexible schedule.

Pay

$16.00 per hour

Schedule

• Day shift.
• Night shift.
• Weekends.
• Weekdays.
• Full-time or Part-time.
• Not remote.