Entry Level Tax Preparer

About the role

The role of a Seasonal Entry Level Tax Preparer at Jackson Hewitt is critical to our success. We strive to provide expert customer service and tax knowledge to ease the stress of tax time for our clients. This position offers flexible schedules and opportunities for those looking to break into the tax industry, gain new skills, or return to work.

Responsibilities

• Provide guidance, explain, prepare, and complete accurate tax-related forms for clients, including multiyear, multistate, year-end tax forms and provide clients with IRS audit support.
• Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
• Conduct face-to-face tax interviews with clients.
• Prepare complete and accurate tax returns.
• Generate business growth, increase client retention, and offer additional products and services.
• Provide clients with IRS audit support.
• Collect and process clients’ payments while ensuring timely deposits.
• Market and generate business.
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
• Answer client calls via our national call center routing system.
• Answer questions and provide future tax planning to clients.
• Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution.
• Support office priorities through teamwork and collaboration.

Requirements

• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions and math.
• Sales and/or marketing experience.
• Experience in accounting, finance, retail, bookkeeping, or tax preferred.
• Bachelor’s degree in Accounting or related field a plus!

Skills You’ll Bring For Success

• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions and math.
• Sales and/or marketing experience.
• Experience in accounting, finance, retail, bookkeeping, or tax preferred.
• Bachelor’s degree in Accounting or related field a plus!

Benefits

• Flexible Schedules Available: Day shift, Night shift, Weekends, Weekdays, Full-time or Part-time.
• Five Convenient Locations: North Topeka, KS; Central Topeka, KS; Holton, KS; Junction City, KS; and Manhattan, KS.
• This is not a remote position.
• Free tax training available.
• Continuing education for tax preparers.
• Nearly 6,000 locations to choose from, including at local Walmart stores.
• Flexible scheduling and various rewards.

Pay

• PTIN Certification: Yes

Schedule

• This is not a remote position.