Entry-Level HVAC Duct Cleaning Tech

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone, email, and chat
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior support staff
• Train new team members on support procedures

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in technical support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of common IT issues and troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Customer service orientation
• Technical aptitude

Benefits

• Flexible schedule
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Monday to Friday, 8:00 AM - 5:00 PM