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Entry-Level Financial Counselor (Sacramento)

Sacramento Behavioral Healthcare Hospital · Sacramento, CA · 4 mo ago
On-siteFinance$21–$25/hrFull-time

The Role

Welcome and interview incoming patients or their families to gather essential personal and insurance information.
Arrange and coordinate patient admissions, ensuring all required paperwork is completed accurately and on time.
Verify insurance coverage and communicate admission details promptly to relevant departments.
Provide clear, compassionate financial counseling to patients and authorized family members before admission.
Assist patients with Medi-Cal eligibility, applications, and other financial assistance programs.
Contact county offices for Treatment Authorization Requests (TAR) and follow up on payment status.
Support collections efforts by addressing billing inquiries and helping resolve outstanding balances.
Collaborate with the business office to reduce claim denials and increase reimbursement rates.
Maintain accurate records and respond promptly to patient and staff inquiries.

Responsibilities

  • Welcome and interview incoming patients or their families to gather essential personal and insurance information.
  • Arrange and coordinate patient admissions, ensuring all required paperwork is completed accurately and on time.
  • Verify insurance coverage and communicate admission details promptly to relevant departments.
  • Provide clear, compassionate financial counseling to patients and authorized family members before admission.
  • Aid patients with Medi-Cal eligibility, applications, and other financial assistance programs.
  • Contact county offices for Treatment Authorization Requests (TAR) and follow up on payment status.
  • Support collections efforts by addressing billing inquiries and helping resolve outstanding balances.
  • Collaborate with the business office to reduce claim denials and increase reimbursement rates.
  • Maintain accurate records and respond promptly to patient and staff inquiries.

Requirements

  • High school degree or equivalent.
  • Two years of healthcare experience.
  • Two years of insurance verification experience.
  • Experience with Medi-Cal/Healthcare insurance verification and billing preferred.
  • Thorough knowledge of medical terminology.
  • Knowledge of CPT/ICD-10 coding helpful.
  • Knowledge of copay, coinsurance, deductible, and out-of-pocket maximum.
  • Ability to calculate patient's estimated responsibility based on benefits and scheduled procedure(s) using Excel.
  • Knowledge of how these affect claim adjudication and patient responsibility.
  • Ability to read and interpret insurance benefits.
  • Current NCI equivalent as approved by the Chief Nursing Officer (or obtained within the first 30 days of hire).
  • Current BLS Certification (or obtained within first 30 days of hire).

Skills and Abilities

  • Strong customer service skills with a patient-first mindset.
  • Good PC skills, including proficiency with Microsoft Office and data entry systems.
  • Excellent communication and interpersonal abilities, with a talent for explaining complex information clearly.
  • High attention to detail and accuracy in handling sensitive information.
  • Ability to work collaboratively with multiple departments in a fast-paced environment.

Physical Requirements

  • While performing the duties of this job, this position is frequently required to do the following:
  • Use standard office equipment and access, input, and retrieve information from a computer.
  • Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
  • Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
  • Give and follow verbal and written instructions with attention to detail and accuracy.
  • Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
  • Reach forward, up, down, and to the side.
  • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
  • Lift fifteen (15) pounds.

Benefits

  • Medical
  • Vision
  • Dental
  • 401(k)
  • 3.5 Weeks Paid Time Off
  • $25,000 Life insurance policy is provided at no charge to the employee

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