Entry Level - Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at a fraction of the cost
- Participate in sabbaticals to travel the world
- Work in a high-pressure, real-time environment
- Work second and third shifts, as well as weekends
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus design
- Global healthcare coverage
- Stock grants to align with the success of Epic and our customers
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends.
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus design
- Global healthcare coverage
- Stock grants to align with the success of Epic and our customers
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to fostering an inclusive workplace where all employees feel valued, respected, and supported. We believe diversity, equity, and inclusion are essential to delivering the best products and services to our customers and partners.