Entry-Level Customer Service Representative

About the role

MCI is seeking Customer Service Representatives to support walk-up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices. This is an entry-level, on-site position with paid training.

Responsibilities

• Provide friendly, professional in-person customer support at the bridge facility office
• Aid customers with new account setup, MOV pass tag issuance, and account questions
• Process payments using toll operations back-office systems
• Manage walk-up inquiries, complaints, and customer concerns with empathy and professionalism
• Collaborate with other team members to enhance the overall customer experience
• Absorb incoming customer service phone calls to resolve issues
• Complete end-of-shift deposits, cash handling, and balancing reports
• Follow attendance, scheduling, and compliance requirements

Qualifications

• Must be 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Basic computer and data-entry skills
• Prior cash handling experience (computerized system preferred)
• Strong organizational, problem-solving, and conflict resolution skills
• Reliable and punctual with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, stay focused, and self-manage
• Comfortable working shifts that may include weekends
• Excellent interpersonal skills and the ability to build relationships with customers and teammates

Benefits

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.