Entry Level Collections- F/T-P/T

About the role

Sunrise Credit Services, Inc. is a family‑owned, Long Island‑based collections agency with 50 years of history. Known for Reputation, Reliability & Results, the company is ranked in the top ten percent of third‑party collections agencies in the U.S. and has earned multiple culture awards, including the 2024 Top Workplaces Culture Excellence Award and the 2024 Best Company to Work award.

The position involves negotiating with customers who are past due to collect payments. No prior experience is required; a four‑week paid training program will teach negotiation and collections skills. After a probationary in‑office period, the role moves to a hybrid schedule, with full‑time opportunities available after 30 days.

Responsibilities

• Handle incoming and outgoing customer calls.
• Process payments and resolve customer concerns by phone.
• Negotiate payment arrangements and analyze account information.
• Maintain accurate records in financial software.
• Provide excellent phone etiquette and customer service.

Qualifications

• Strong customer service skills.
• Basic understanding of accounts receivable and financial concepts.
• Excellent phone etiquette and communication abilities.
• Ability to negotiate and analyze accounts effectively.
• Proficiency in math and financial software.
• Willingness to learn; no prior experience required.

Pay

Paid training at $18.00 per hour (part‑time). After training, salaries start at $34,000 per year plus incentives and bonuses. Weekly pay is competitive.

Schedule

Hybrid schedule begins after the in‑office probationary period. Employees can choose from morning shifts, evening shifts, and Saturday shifts (8 am–4 pm). Split‑shift options are available, allowing work to be divided between morning and evening. Full‑time positions are offered after 30 days; part‑time and internship options are also available.

Benefits

• 401(k) retirement plan
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On‑the‑job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Travel reimbursement
• Vision insurance