Enterprise Technology Specialist/Senior Systems Administrator

About the role

This role supports and evolves a modern enterprise technology environment including: Microsoft 365 (Teams, OneDrive, SharePoint, Intune, Exchange, etc.), Enterprise desktop and laptop deployment and lifecycle management, Operating system upgrades and endpoint modernization, Software application management and deployment, System patching and endpoint management, Network storage infrastructure management, and Research and development of emerging technologies.

Responsibilities

• Manage account, identity, access, and policy management activities using Active Directory, ADFS and Group Policy.
• Support Microsoft Exchange on-premise and Microsoft 365 in the cloud; including creating mailboxes, managing user accounts and restoring files from back-ups.
• Manage multiple large network and cloud-based storage systems, including backup and disaster recovery operations.
• Serve as support and liaison for other internal teams in support of their servers and systems, outages, and information security.
• Configure and maintain monitoring tools and alerts for servers and workstations.
• Develop, improve and implement image testing and quality assurance processes, including instructional software license management, deployment, and tracking.
• Patch management of workstations and servers, including windows and mac computers, in coordination with all ITS teams, end users and all campus community.
• Design, configure, plan, and implement high quality workstation OS and application deployments.
• Manage workstation OS and application patching and deployment for classroom computers.
• Create methods for departments to review instructional software and images and provide feedback to be used in image implementations and improvements.
• Develop and maintain system and workstation administration standards, documentation and security processes.
• Aid in the planning, design, research and acquisition of software, hardware systems, and peripherals.
• Identify and balance priorities, projects, and tasks, and respond effectively to emergency situations and needs.
• Document, organize and track deployments, schedules and licensing.

Requirements

• Real-world business experience.
• Strong communication skills.
• A collaborative mindset.

Qualifications

• Associate's Degree in a technology-related discipline or equivalent work experience.
• Four years of direct, hands-on experience in workstation and server administration, infrastructure systems and/or related technology support.

Skills

• Server and workstation administration technologies, including current supported MS Windows Server operating systems, Active Directory, Group Policy, Storage (SAN), Enterprise Backup processes and Disaster Recovery.
• Ability to monitor, identify, and resolve system/network outages, where responsible; determine, locate and correct hardware/software problems; document and prevent recurrence.
• Experience with current software deployment and monitoring tools.
• Knowledge and experience configuring server monitoring tools and alerts.
• Knowledge and experience with Microsoft Exchange Server in an on-premise environment.
• Knowledge and experience with a variety of server types including database, email, print, and web.
• Experience and skills in server, workstation and security best practices and documentation, including but not limited to: system /application patches, update management, and alert response.
• Strong analytical, project execution, and problem-solving skills.
• Effective communication and sharing of information.
• Strong team player.

Benefits

Exceptional benefits including health insurance, retirement plans, and paid time off.

Pay

$82,400 - $90,000 plus exceptional benefits.

Schedule

Hybrid Remote Work Eligible: No