Enterprise Systems Administrator

About the role

The Enterprise Systems Administrator is responsible for the administration, support, monitoring, and maintenance of enterprise infrastructure systems and campus data center services, including cloud and on-premises environments, e-mail systems, virtualization, authentication services, storage, backup and recovery, and infrastructure monitoring systems. The incumbent provides advanced technical support, troubleshoots and resolves complex infrastructure issues, supports disaster recovery and high-availability environments, and collaborates with Infrastructure Services staff to ensure secure, reliable, and efficient enterprise operations.

Responsibilities

• Administer, monitor, maintain, and troubleshoot enterprise infrastructure systems, including Windows and Linux servers, cloud services, virtualization platforms, storage systems, and data center technologies.
• Support and manage enterprise services such as Active Directory, authentication systems, Microsoft O365, e-mail systems, cloud-hosted applications, and infrastructure monitoring platforms.
• Configure and support cloud infrastructure environments, including AWS and Microsoft Azure services and related integrations.
• Provide advanced Tier 3 technical support by independently diagnosing and resolving complex infrastructure and systems issues.
• Implement and maintain backup, disaster recovery, and high-availability solutions to ensure business continuity and system reliability.
• Develop and maintain automation scripts, technical documentation, operational procedures, and infrastructure standards to improve efficiency and supportability.
• Collaborate with Infrastructure Services staff, Security and Compliance teams, project teams, vendors, and campus stakeholders to design, implement, and support secure, scalable, and reliable enterprise technology solutions.

Requirements

• Equivalent to a bachelor’s degree in a related field and four years of relevant experience.
• Knowledge of enterprise infrastructure systems, including Windows and Linux operating systems, virtualization technologies, cloud services, storage systems, backup solutions, and data center operations.
• Knowledge of identity and access management systems, including Active Directory, authentication services, certificate management, and cloud-based authentication workflows.
• Ability to configure, monitor, troubleshoot, and maintain enterprise systems and infrastructure services in both on-premises and cloud environments, including AWS, Microsoft Azure, and Microsoft O365.
• Demonstrated ability to analyze complex technical issues, perform root cause analysis, and independently develop and implement effective solutions to maintain system reliability, availability, and security.
• Skill in scripting and automation technologies to support systems integration, process automation, infrastructure management, and operational efficiency.
• Strong organizational, analytical, and project coordination skills with the ability to manage multiple priorities, support mission-critical systems, and participate in disaster recovery and business continuity planning.
• Strong written and verbal communication skills with the ability to create technical documentation, provide training and knowledge transfer, and effectively collaborate with technical staff, management, vendors, and campus stakeholders.

Qualifications

• Industry certifications such as Microsoft, AWS, Azure, VMware, Linux, Security+, or related certifications are desirable.
• Experience implementing and supporting disaster recovery, backup/recovery, and high-availability solutions.
• Strong written and verbal communication skills, including the ability to create technical documentation, procedures, and training materials for technical and non-technical audiences.