Enterprise ServiceNow - SPM Architect

About the role

As a seasoned portfolio and strategic planning practitioner, you will serve as a subject matter expert and thought leader for ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity.

Responsibilities

• Serve as a subject matter expert and thought leader for ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities.
• Architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients.
• Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence.
• Lead ServiceNow SPM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts.
• Develop comprehensive solution design documents and roadmaps from complex business and operational requirements.
• Partner with clients using a future-focused mindset to understand enterprise portfolio, investment, and strategic planning goals, aligning ServiceNow capabilities to long-term business outcomes.
• Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts.
• Architect portfolio operating models, governance frameworks, demand intake processes, investment prioritization methodologies, and resource capacity planning solutions.
• Ensure quality delivery of SPM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns.
• Advise executive stakeholders on portfolio governance, strategic alignment, investment optimization, and enterprise planning maturity.
• Mentor teammates on SPM platform best practices including portfolio management, resource planning, financial tracking, Agile methodologies, and strategic planning capabilities.
• Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative SPM content, implementation approaches, and value propositions.
• Contribute to practice development through delivery accelerators, thought leadership, industry insights, and SPM-focused client offerings.
• Collaborate across ServiceNow workflows including ITSM, ITOM, APM, Enterprise Architecture, and Financial Management to deliver integrated portfolio management solutions.

Qualifications

• Minimum 5 years of ServiceNow SPM design and development experience.
• At least 5 full-lifecycle ServiceNow SPM implementations in the role of technical lead, solution architect, or enterprise architect.
• Required Certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) – Strategic Portfolio Management (SPM).
• In-depth knowledge and hands-on experience across SPM modules: Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning and Scenario Planning, Investment Funding and Financial Management, Agile Development and Hybrid Project Delivery, Portfolio Governance and Prioritization Frameworks.
• Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, Workspace configurations, and Reporting/Performance Analytics).
• Experience integrating ServiceNow SPM with ERP, HR, Financial, DevOps, and enterprise planning systems.
• Experience with Agile and hybrid delivery methodologies including SAFe and Lean Portfolio Management.
• Excellent verbal and written communication skills with strong executive presence.
• Experience leading executive stakeholder discussions, business case development, and strategic planning workshops.
• Bachelor’s degree or equivalent combination of education and professional experience preferred.