Enterprise Sales Director - TOLA (Texas)

About the role

Join our dynamic team of professionals dedicated to enhancing customer experiences through innovative solutions. This role is responsible for providing exceptional service to our clients, managing interactions across multiple channels, and contributing to the success of our cloud-based contact center platform.

Responsibilities

• Handle inbound and outbound calls, emails, and messages from clients in a professional manner.
• Utilize CRM tools to manage client interactions and track performance metrics.
• Resolve customer issues efficiently and escalate complex cases to supervisors as necessary.
• Contribute to the development and improvement of customer engagement strategies.
• Stay updated on industry trends and best practices to enhance service delivery.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Proficiency in CRM software and Microsoft Office.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Experience with cloud-based contact center systems.
• Knowledge of AI and automation tools.
• Excellent listening and interpersonal skills.

Skills

• Customer Service
• Communication
• Problem Solving
• CRM Software
• Microsoft Office
• Cloud Contact Center Systems
• AI & Automation

Benefits

Competitive compensation package, comprehensive health insurance, flexible work schedule, professional development opportunities, and more.

Pay

$40,000 - $50,000 annually.

Schedule

Flexible work schedule to accommodate your needs.