Enterprise Internship, Information Technology

About the role

The IT Internship provides practical work experiences to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn/observe basic IT functions such as IT configuration, implementation, support and maintenance of applications and solutions to meet the operational and technical needs of the organization. IT professionals serve as a liaison between clinical operations, internal information technology, system users and vendors, and ensure effective systems operations by monitoring applications and providing user support. The department will further develop specific job standards and guidelines for the internship role.

Responsibilities

• Research unusual bugs or issues the company encounters.
• Support the IT team in the maintenance of hardware, software, and other systems.
• Assist more experienced analysts in identifying and facilitating practices and procedures that result in successful conversions, updates, application recovery procedures, and assessments of hardware functionality.
• Troubleshoot issues with equipment such as printers, computers, and servers.
• Run software updates and backups when requested.
• Research hosting options and report pricing and system options to supervisors.
• Participate in the development of new desktops, servers, or applications.
• Assist with the call tracking system, recording interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
• Provide initial support troubleshooting, answer questions, and resolve basic problems related to LAN/WAN‑based software, desktop computing equipment, printers, network status, and applications.
• Review and analyze the effectiveness and efficiency of existing systems and assist in developing strategies for improving or leveraging current systems.
• Review data integrity, audit reports, and perform data analysis to support data requirements and initiatives.

Requirements

Enrolled as an incoming junior or senior at an accredited college or university; current enrollment with junior or senior status at a regionally accredited college or university; expected to be in the process of obtaining an undergraduate degree; minimum GPA of 2.5. No prior experience required. No licensure, registration, or certification required. Each department will develop mental/physical requirements from the job standards and guidelines; the incumbent operates all equipment necessary to perform the job; this description outlines the general nature and level of work expected and is not exhaustive; additional related duties may be assigned.

Skills

• Good communication skills, both written and verbal
• Strong attention to detail
• Demonstrated ability in successfully completing tasks
• Strong teamwork skills
• Effective multitasking and prioritization skills
• Strong computer skills, including proficiency with Excel
• Integrity, maturity, dependability, a positive attitude, and enthusiasm