Enterprise Internal Fraud Detection Operations Senior Manager

About This Role

Wells Fargo is seeking a Fraud & Claims Senior Manager / Executive Director. This leadership opportunity sits at the intersection of fraud risk, employee conduct, operational excellence, and enterprise governance. Reporting directly to the Head of Global Employee Fraud Monitoring & Fraud Policy, the leader will help protect the integrity of Wells Fargo by overseeing one of the organization's most sensitive and high-impact employee monitoring functions. The role offers significant visibility with senior leadership and direct influence on strategy, risk management, talent development, and operational transformation. As a result of the reporting alignment the position requires a mature, ready-now leader who can operate with a high degree of independence, sound judgment, and minimal direction.

Responsibilities

• Provide strategic leadership and oversight for Global Employee Fraud Monitoring operations, ensuring effective execution of monitoring, investigative, and case management activities.
• Foster a strong culture of accountability, operational excellence, talent development, and continuous improvement through coaching, performance management, and succession planning.
• Drive sound governance and risk management practices by maintaining strong controls, procedures, reporting routines, and ownership of key operational processes.
• Lead regulatory, audit, compliance, control testing, and risk assessment activities, ensuring timely and effective remediation of identified issues.
• Partner closely with senior leaders across Fraud Risk, Employee Relations, Compliance, Legal, Operational Risk, Human Resources, and other stakeholder groups to address complex employee misconduct and conduct risk matters.
• Deliver executive-level insights, reporting, and recommendations by leveraging data, trends, metrics, and emerging risk indicators to support sound decision-making.
• Influence the strategic direction of the program by identifying opportunities to enhance monitoring capabilities, strengthen controls, improve operational efficiency, and leverage emerging technologies, including AI-enabled solutions.
• Serve as a trusted advisor and subject matter expert on employee fraud monitoring, misconduct risk, investigative practices, and related operational processes.
• Manage and prioritize human and financial resources to achieve operational objectives while balancing risk management, service quality, and organizational priorities.
• Handle highly confidential and sensitive information, including employee-related and ACP matters, with the highest levels of professionalism, discretion, and judgment.
• Support product investment prioritization initiatives and ensuring effective outcomes leading user acceptance and regression testing for implementation.

Required Qualifications

• 7+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Desired Qualifications

• Proven ability to lead highly confidential and sensitive employee-related matters
• Strong executive presence and ability to influence across multiple levels of leadership
• Experience in Internal fraud monitoring and detection experience, external fraud detection, conduct management/employee investigations, conduct risk, operational risk or employee relations experience
• Strong blend of required unique experience in fraud detection, employee conduct oversight, operational risk management, and leadership experience
• Strong experience with internal fraud, investigations, compliance, employee relations, risk of conduct, Insider Threat, Financial Crimes or operational risk

Job Expectations

• This role is based in Chandler, Arizona and requires regular onsite partnership with team members and leaders to support collaboration, coaching, talent development, and operational effectiveness.
• Candidates must be willing to work from this location.

Location

Chandler, Arizona

Job Expectations

• This role is based in Chandler, Arizona and requires regular onsite partnership with team members and leaders to support collaboration, coaching, talent development, and operational effectiveness.
• Candidates must be willing to work from this location.

Reference Number

R-562946