Enterprise Information Systems Engineer

About the role

Charm is hiring an EIS (Enterprise Integration Systems) Engineer to own the technical infrastructure connecting our core operating systems: Manufacturo (MFO), NetSuite, and Mangrove, among others.

This role operates within the IT organization and is responsible for the plumbing — integrations, automation scripts, system administration, and cross-system data anomaly resolution. Charm operates a federated ownership model. Engineering, Operations, MRV, and Finance own their respective data and processes. The EIS Engineer owns the infrastructure underneath them. You are the person those teams rely on when data needs to flow between systems reliably, when a new process needs to be wired up technically, or when something breaks across a system boundary. You are not the owner of every problem — but you are the owner of the infrastructure that causes them.

Responsibilities

• Digital Tool Assessment & Implementation
• Configure new tools at the system level — modules, licensing, permissions, and integrations — so domain teams can build on top of them
• Own the technical infrastructure underneath what engineers build; if the plumbing is broken, you get the call
• Integration & Automation Infrastructure
• Maintain and develop all integrations between systems including but not limited to Manufacturo (MFO), NetSuite, and Mangrove
• Own automation scripts running in Manufacturo's Integrator module (C#)
• Ensure NetSuite ↔ MFO integration flows are error-free and assembly builds are triggering correctly
• Manage the data pipeline from MES to MRV reporting tools (SQL queries, Google Sheets connection)
• Create new integrations as the business introduces new processes or systems
• Create UAT test plans for new integrations; coordinate domain owners to test their respective pieces
• Ensure data is protected and security best practices are followed
• Create diagrams, wikis and system records to clearly document your designs
• Cross-System Anomaly Resolution
• Intake, triage, and prioritize data anomaly tickets that cross system boundaries
• Investigate root cause, coordinate with the relevant domain owner, and own the fix at the integration or infrastructure layer
• Document root causes and resolutions to reduce repeat issues
• Data & Reporting Infrastructure
• Write and maintain SQL queries that feed MRV and operational reporting
• Update queries and scripts when processes change
• Fulfill data requests from internal stakeholders — dashboards, CSVs, live data connections — in coordination with the relevant domain team
• System Administration
• Administer Manufacturo, NetSuite, and Mangrove at the configuration level: items, products, user roles, licenses
• Maintain hardware peripherals connected to these systems — label printers, scanners, tablets, and the Bartender integration
• Own the master documentation library; ensure domain teams are documenting their own processes
• NPI / Process Change Support
• When Engineering introduces a new process, configure the technical infrastructure to support it: data collection fields, automation scripts, and integration outputs
• Consult with Engineering and Ops Process Specialists during process builds to ensure the system can support what they're designing
• Support integration testing and go-live; Responsible Engineer owns approval

Requirements

• 2+ years in a systems integration, MES/ERP administration, or manufacturing IT role
• Hands-on experience with an ERP system — NetSuite strongly preferred
• SQL proficiency: writing, maintaining, and quality-checking queries against relational data models
• Familiarity with API integrations and middleware concepts
• Basic scripting ability in C# or a comparable language; comfort using AI tools to accelerate development and debugging
• Strong communication skills — you'll be coordinating across Engineering, Operations, MRV, and Finance regularly
• Strong Understanding of Information Security best practices

Preferred Experience

• Experience with Manufacturo or a comparable MES platform
• Experience with Mangrove or similar environmental data / MRV platforms
• Familiarity with Ignition SCADA or industrial data systems
• Experience managing third-party integration vendors or consultants
• Background in manufacturing, biorefining, chemical processing, or a similarly data-intensive industrial environment
• Networking fundamentals helpful for hardware troubleshooting

Other Preferred Experience

• Experience using Claude AI Coding Assistant
• Security certifications like Security+
• Experience working with Google Cloud Platform Infrastructure
• Experience with GitHub and development pipeline practices

What You Won't Own

• Process design
• Work order construction
• Data collection field definitions (Engineering Process Specialist)
• Shop floor execution quality or operator training (Operations Process Specialist)
• MRV data requirements or Mangrove data quality (MRV team)
• NetSuite financial data quality (Finance/Controller)

What You Bring

• Experience using Claude AI Coding Assistant
• Security certifications like Security+
• Experience working with Google Cloud Platform Infrastructure
• Experience with GitHub and development pipeline practices

What We Offer

• Equity ownership through stock options
• 100% employee healthcare premiums covered
• Comprehensive medical, dental, and vision coverage with multiple plan options
• Employer-funded HSA contributions for eligible HDHP plans
• Traditional and Roth 401(k) with a 50% match on contributions up to 6%
• Paid leave, including parental and medical leave
• PPE and workwear allowances
• Annual professional development stipend
• Employee recognition programs that celebrate impactful work and team contributions
• Opportunities for internal growth, career development, and transition into climate from a range of industries and backgrounds
• Visa Sponsorship Policy

Our Commitment

• Charm Industrial is an equal opportunity employer.
• We hire based on skills, experience, and passion for our mission.
• We welcome applicants from all backgrounds.
• We’re excited to grow our team with people who bring unique strengths and help us improve as a company.
• We use AI-enabled tools to support certain aspects of the hiring process, including organizing candidate information and highlighting experience that may be relevant to a particular role.
• We review every application and resume by a member of our hiring team, and hiring decisions are made by people, not algorithms.
• We use AI tools to support our team's work, but they do not replace human judgment or determine hiring outcomes.