Enterprise Implementation Project Manager - Corporate Travel

About the role

This is a client-facing role responsible for delivering timely and successful customer implementations. The Enterprise Implementation Project Manager coordinates efforts with internal and external resources to meet project objectives, mitigate risks, and overcome obstacles to ensure on-time delivery.

Responsibilities

• Lead and drive a structured global project team of internal cross-functional resources, maintaining outcomes and timely delivery.
• Use a consultative approach to align contracted scope with Direct Travel best practices while securing customer participation and engagement.
• Own and maintain well-documented and organized project plans and schedules for internal and external stakeholders.
• Communicate clearly and concisely, both written and verbally.
• Demonstrate global awareness and business acumen.
• Manage project risk by engaging with key stakeholders and documenting solutions and outcomes.
• Escalate critical issues to management team members as required.
• Maintain expertise in process flows and related business documents.
• Assist commercial teams in strategic sales presentations where implementation is on the agenda.

Requirements

• 12+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors.
• Project Management experience with the ability to balance and prioritize deadlines of concurrent projects.
• Proven organizational skills with attention to detail.
• Excellent communication skills, verbal and written (English required, bilingual a plus).
• Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce).
• Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools.
• Self-motivated and willing to accept change.
• Takes ownership of all assigned tasks and project-related assignments.