Enterprise Implementation Consultant - WFM, Inventory, Back-Office
The Role
This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments.
You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go-live outcomes.
This role is focused on implementation execution. It does not include ongoing account management or post-go-live support ownership.
What You Will Do
- Lead customer discovery sessions to understand operational workflows and system requirements
- Configure Workforce Management and back-office systems aligned to documented best practices
- Capture and coordinate integrations with payroll, POS, ERP, and related systems
- Support data validation, parallel testing, and user acceptance readiness
- Partner with Project Managers to ensure delivery milestones are met within scope and timeline
- Facilitate customer workshops and training sessions
- Maintain accurate implementation documentation
- Escalate scope, integration, or data risks appropriately
What You Bring
- 4+ years of experience implementing SaaS solutions in a client-facing capacity
- Experience configuring systems that impact labor, payroll, inventory, or operational workflows
- Familiarity with multi-location or enterprise customer environments
- Familiarity with integration concepts and data validation processes
- Experience leading customer discovery sessions and facilitating training or workshops
- Ability to manage multiple implementations within defined scope and timelines
- Strong communication and documentation skills
Benefits
- Unlimited PTO
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Parental Leave
- Company-provided laptop and equipment
Why This Role
This role provides the opportunity to work in operationally complex environments that directly impact how hospitality and retail organizations manage labor, inventory, and compliance. Implementation Consultants in this role have clear configuration ownership, defined project scope boundaries, and structured delivery expectations.
About the Role
Fourth is an Equal Opportunity Employer.
Department
Professional Services
Role
Enterprise Services