Enterprise Implementation Consultant - Bilingual

About the role

We are seeking a bilingual Enterprise Implementation Consultant to join our dynamic team. This customer-facing role involves partnering with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience.

Responsibilities

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

Requirements

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Fresh out of college or have 2+ years of relevant experience.
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.

Qualifications

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
• Absolutely must be able to learn the MaintainX product within 30 days to advise customers.

Skills

• Knowledge of software implementation processes.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and troubleshooting skills.
• Excellent organizational and time management skills.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k)/RRSP enrollment program.
• Take what you need PTO.

Pay

Competitive salary and meaningful equity opportunities.

Schedule

Full-time position.

Company Overview

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.