Enterprise Implementation Consultant

About the role

Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
Deliver formal training to client project team members and/or end-users.
Provide knowledge transfer to internal team members throughout the onboarding process.
Provide support by demonstrating knowledge of products, services, and best practices.
Track and communicate client issues and proactively troubleshoot and resolve problems.
Manage multiple accounts, deadlines, and milestones.
Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

Responsibilities

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

Requirements

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.

Qualifications

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
• Able to learn the MaintainX product within 30 days to advise customers.

Skills

• Software implementation
• Customer onboarding
• Application engineering
• Business consulting
• Maintenance
• Reliability
• Operations
• Engineering
• Manufacturing
• Industrial
• Construction

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.

Pay

Competitive salary and meaningful equity opportunities.

Schedule

Full-time.