Enterprise Imaging Analyst (DICOM)

About the role

The Enterprise Imaging Analyst supports imaging applications and workflows across various healthcare service lines, primarily outside of Radiology and Cardiology. This role works closely with senior analysts, clinicians, vendors, and IT teams to maintain and optimize imaging systems, assist with troubleshooting, and support day-to-day operations.

Responsibilities

• Support imaging applications, including DICOM workflows and modality connectivity, across non-radiology service lines (e.g., dermatology, ophthalmology, endoscopy, surgical imaging, etc.)
• Affiliate with monitoring, maintaining, and troubleshooting imaging systems and integrations
• Provide frontline support for end users by resolving basic to moderately complex issues and escalating as needed
• Work closely with senior analysts and project teams to analyze workflows and identify opportunities for improvement
• Participate in system testing, upgrades, and new implementations, including documenting results and validating changes
• Maintain documentation, including workflows, system configurations, and support procedures
• Collaborate with vendors and internal teams to address system issues and enhancements
• Support on-site support at client locations, including go-lives, upgrades, and troubleshooting efforts
• Support training efforts by staying updated on system changes and assisting end users as needed
• Participate in on-call rotation (as applicable) and assist with after-hours support when required
• Follow change management, testing, and quality assurance processes
• Actively participate in team meetings and contribute to team initiatives

Qualifications

• Bachelor’s degree (or equivalent experience)
• 0–2 years of experience in healthcare IT, imaging systems, or a related field
• Basic understanding of IT systems, applications, or healthcare workflows
• Strong communication and organizational skills
• Ability to travel to multiple onsite locations as required

Preferred Qualifications

• Exposure to PACS, DICOM, or imaging workflows (non-radiology strongly preferred)
• Experience supporting clinical or healthcare IT applications
• Familiarity with Epic (nice to have, not required)
• Experience with system implementations, upgrades, or end-user support