Enterprise Help Desk Specialist
Zachary Piper Solutions · Kansas City, MO · 1 wk ago
On-siteInformation Technology$55k–$65k/yrFull-time
Responsibilities
- Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
- Troubleshoot hardware, software, network connectivity, and operating system issues
- Support Microsoft Office Suite, Outlook, and video teleconferencing tools
- Respond to and resolve tickets in a high-volume service desk environment
- Deliver excellent customer service while supporting end users across multiple locations
Requirements
- 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
- Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
- Strong troubleshooting, customer service, and communication skills
- Relevant IT certification (Security+ required)
- Active Secret Clearance required
Benefits
- Salary Range: $55,000 – $65,000 annually (depending on experience)
- Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law