Enterprise Customer Success Manager (Salesforce Certified)

About the role

Litify is revolutionizing the Legal industry by providing an all-in-one legal operating solution. We are a fast-growing company backed by Bessemer Venture Partners, recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies.

Responsibilities

• Monitor and manage a portfolio of 15-20 client accounts to drive adoption, desired outcomes, and ensure retention and contract renewal
• Be an expert in both Litify and Salesforce to advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce, and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts and develop and deliver remediation plans in coordination with your manager
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across customers' organization and workflow

Requirements

• Bachelor’s degree
• Demonstrable technical aptitude with intermediate Salesforce Admin level tasks (flows, custom reports, complex formulas)
• Strong aptitude for AI and new technologies, able to quickly diagnose needs and identify solutions
• 2 years experience as a Customer Success Manager (ideally with a SaaS product)
• 7 years experience in direct customer-facing positions
• Excellent written, verbal, and oral communication skills with experience making presentations to key stakeholders

Qualifications

• Experience with Salesforce Admin Certification is a plus

Skills

• Customer Success Management
• Salesforce Administration
• Technical Aptitude
• Aptitude for AI and New Technologies
• Direct Customer-Facing Experience

Benefits

The estimated base salary range for this role is $100,000-120,000. You will also be offered a bonus and benefits.

Pay

The salary range above is for the expectations as laid out in the job description. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

Schedule

This position is remote, with occasional travel to client sites and our NYC headquarters.