Enterprise Customer Success Manager

About the Opportunity

The organization is the industry's first Autonomous Identity Platform, providing software that surfaces and acts on access risk. It started with an AppStore and now connects apps, identities, and data for numerous leading companies. The platform includes an AI agent for identity management.

Why Join This Team?

• 🚀 Jump on a rocketship with a growing team and substantial funding.
• ⭐ Customers love us and the industry recognizes our performance.
• 🏆 A culture worth joining, consistently recognized as a top employer for startups.

Key Responsibilities

• Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline.
• Lifecycle + Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.
• Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to the platform's impact and establish long-term success plans.
• Voice of the Customer: Surface customer insights to influence product, marketing, and go-to-market strategies. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption.
• Consultative Advisor: Guide customers on best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.

What We're Looking For

• 7+ years of experience in Customer Success or a related customer-facing role
• 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
• A demonstrated track record of directly owning and exceeding GRR and NRR targets
• Proven ability to build strong relationships and engage with senior stakeholders
• Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
• Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps

Bonus

• Experience in the identity or security space
• A background working in high-growth startup environments

What We Value

• Remote-first culture
• Medical, dental & vision insurance
• HSA and FSA available with employer contribution
• International benefits align with local standards
• Mental health support
• Monthly wellness stipend
• Life & disability insurance
• Flexible PTO
• Parental leave
• $1,000 annual learning stipend
• Company & team offsites
• 401(k) with matching

Pay Range

$160,000 - $180,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Benefits and Perks

• Remote-first culture
• Medical, dental & vision insurance
• HSA and FSA available with employer contribution
• International benefits align with local standards
• Mental health support
• Monthly wellness stipend
• Life & disability insurance
• Flexible PTO
• Parental leave
• $1,000 annual learning stipend
• Company & team offsites
• 401(k) with matching