Enterprise Customer Success Manager

About the role

You will work cross functionality with our global teams, being the key point of contact for the day-to-day operational health of our customers.

Responsibilities

• Own a portfolio of strategic customers, building deep understanding of their business priorities, operating environment, and success criteria
• Develop and lead strategic success plans with executive and operational alignment, clear milestones, measurable outcomes, and governance rhythms
• Drive customer journeys including cloud upgrades, modernization programs, multi-solution adoption, and organizational change initiatives
• Lead business reviews and strategic checkpoints that connect Solifi’s value to customer business outcomes
• Identify risk across large, cross-functional customer environments and coordinate internal stakeholders to drive mitigation and recovery plans
• Partner closely with Sales, Services, Support, and Product to ensure a cohesive customer experience and support growth opportunities
• Act as the voice of the customer internally, surfacing themes, barriers, and product feedback that impact long-term success
• Drive customer advocacy and reference-ability through successful outcomes and strong relationship management

Requirements

• Bachelor’s degree in business, technology, management, or related field
• 7+ years of Customer Success, Account Management, Professional Services, or related SaaS experience
• Demonstrated success managing complex enterprise customers with executive stakeholders, multi-product environments, and cross-functional dependencies
• Strong track record of driving adoption, retention, strategic outcomes, and customer transformations
• Excellent executive communication, facilitation, and relationship management skills
• Experience working cross-functionally across Product, Support, Services, and Revenue teams
• Strong program management and change leadership capabilities
• Experience with large finance organizations and/or other highly regulated industries

Qualifications

• 7 years
• Bachelor's Degree

Skills

• Customer Success
• Account Management
• Professional Services
• Sales
• Services
• Support
• Product

Benefits

• Medical, Dental, Vision
• Flexible Spend Account (FSA)
• Health Savings Account (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage
• Disability Insurance Coverage (Short Term and Long Term)
• Employee Assistance Program (EAP)
• 401K Tax Deferred Retirement Savings Plan

Pay

• Full Time

Schedule

• Not specified