Enterprise Customer Success Manager

About the Role

As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer. This is a remote, US-based role.

Responsibilities

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Requirements

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
• Collaborate closely and share insights with cross-functional teams to maintain customer-centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering
• Partner with Sales during pre and post-sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Experience with Salesforce and Apollo, a plus
• Willingness to travel up to 25% of the time to visit clients and for industry-relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Pay

$130,000/year - $150,000/year + bonus + equity + benefits

Benefits

• Employer-paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non-US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart