Enterprise Customer Success Manager

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. We were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. This is a remote, US-based role.

Responsibilities

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach—understand what fraud situations partners are dealing with and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and create a plan to achieve targets
• Collaborate closely and share insights with cross-functional teams to maintain a customer-centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering
• Partner with Sales during pre- and post-sales

Requirements

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
• Self-motivated, detail-oriented, with a strong appetite for making our partners successful
• Experience with Salesforce and Apollo, a plus
• Willingness to travel up to 25% of the time to visit clients and for industry-relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Pay

$130,000/year - $150,000/year + bonus + equity + benefits

Benefits

• Employer-paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non-US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart