Enterprise Customer Success Manager

About the role

You should apply if:

• You want to lead high-impact, mission-critical partnerships.
• You have a talent for strategic influence.
• You are an internal catalyst for innovation.
• You are committed to building for the long term.

In this role, you will:

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations.
• Drive business transformation by leading strategic customer engagements.
• Orchestrates executive business reviews for our most complex partnerships.
• Influences internal roadmaps across Product, Finance, and Support.
• Champion, role model, and embed Samsara’s cultural principles.

Minimum requirements for the role:

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships.
• Track record of anticipating strategic obstacles and resolving complex challenges.
• Proven ability to build trust and communicate effectively across all levels.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• A strong bias for action, the ability to think big, with insistence on high standards.
• The ability to thrive in an unstructured, dynamic, and change-heavy environment.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Flexible Working

We embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions.

Belonging at Samsara

We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.