Enterprise Customer Success Manager

About the role

You will carry a portfolio of Probook's highest-ACV accounts and own their success — from post-deployment through renewal and expansion. You drive outcomes, not just relationships. GRR, NRR, and expansion are your numbers to hit.

Requirements

• NYC-based
• 5-7+ years in B2B SaaS Customer Success with a 3M+ book of business
• Startup experience is needed unless you can prove you have built playbooks 0-1 (Series A–D)
• Demonstrated ownership of enterprise/strategic accounts (10-30 clients max)
• Experience managing multi-stakeholder accounts with 3+ decision makers or business units
• Vertical SaaS OR field operations software OR Home services industry experience is a plus, though by no means required

Why Join Probook?

• $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization.
• $XXM ARR in 18 months. Product-market fit proven; now we're scaling.
• Funding: $40M raised from Sequoia and Andreessen Horowitz
• The Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir).
• The Greenfield Ownership: You own the outcomes, not just the relationships. And we have a lot of strategic accounts that need owning.

Compensation & Benefits

• Equity: Meaningful early-stage equity
• Base Salary: $160,000 - $200,000 OTE
• Health: Comprehensive medical, dental, and vision
• Perks: $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly meal delivery credit) and really good office snacks
• Access: Direct access to world-class investors and advisors