Enterprise Customer Success Manager

Responsibilities

• Strategic Customer Relationship Management
• Executive Business Reviews & Value Realization
• Retention & Renewal Management
• Expansion & Growth
• Customer Advocacy
• Cross-Functional Leadership
• Operational Excellence

Qualifications

• 5+ years of Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS experience.
• Proven success managing enterprise or strategic accounts with executive-level stakeholders.
• Demonstrated track record of driving customer retention, renewals, and expansion revenue.
• Experience leading executive business reviews and presenting to senior leadership teams.
• Strong consultative, relationship-building, and stakeholder management skills.
• Exceptional communication, presentation, and negotiation abilities.
• Experience utilizing Salesforce, Gainsight, Salesloft, Pendo, DOMO, or similar tools.

Preferred Qualifications

• Experience supporting legal technology, practice management, document automation, payments, or professional services software.
• Experience managing customers on legacy or heritage software platforms.
• Familiarity with law firms, accounting firms, or other professional services organizations.
• Experience supporting migrations, digital transformation initiatives, or SaaS adoption programs.

Benefits

• Flexible PTO
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Pay

Pay range: $90,000 - $100,000

Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs. Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.