Enterprise Customer Success Manager
Benepass · United States · 1 mo ago
RemoteRemoteOTHR$125k–$145k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we have sections: About Us, TEAM & ROLE, What You'll Do, About You, Requirements, Bonus Skills, Compensation, What We Offer. Need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. Use for each heading. Use
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate.
We need to extract content:
- About Us: description of company. Could be "About the role"? Actually "About Us" is company overview. Could map to "About the role"? Not exactly. But we can maybe put under "About the role"? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when appropriate. If content matches, we use that heading. If not, we might not include a heading? Probably we should map sections to these headings as best fit.
We have:
- About Us: company overview. Could be placed under "About the role"? Not really. Maybe we can omit because not required? But we need to preserve ALL substantive information. Could we put it under a generic
without heading? The instruction says use those headings for sections; but we can still have
without heading? Probably yes, we can just output paragraphs. But they said "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when we have sections. If we have a company overview, maybe we can put under "About the role"? Not ideal but maybe acceptable. However "About the role" is more about the role description. The posting has "TEAM & ROLE" which describes role. That could be "About the role". So we can put that content under About the role
. Then "What You'll Do" is responsibilities -> Responsibilities
. "About You" could be qualifications/skills? Could be Qualifications
or Skills
. "Requirements" is clearly requirements -> Requirements
. "Bonus Skills" could be Skills
. "Compensation" -> Pay
. "What We Offer" -> Benefits
. Also we have "About Us" maybe we can include as a brief intro paragraph before headings, not as a heading.
We must not include sections with filler like "commensurate with experience". We have specific content for Pay: Base Salary: $125,000 to $145,000 + variable + equity. That's specific, so include Pay section.
Benefits: list of benefits: 95% coverage medical dental vision, $250 WFH setup one time, $500/year Learning & Development Benefit, $150/month cell phone + internet, $100/month Wellness, $100/month Co-working and Commuter Benefit, several team onsites a year, Flexible PTO. That's specific, include Benefits.
Schedule: not mentioned, so omit.
Now we need to preserve all substantive information. Let's extract each piece.
About Us paragraph: "At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital. Articles Founder Story - Jaclyn ChenBenepass Raises $40M Series B Candidate Resources Benepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023"
We need to remove boilerplate like "Articles Founder Story - Jaclyn ChenBenepass Raises $40M Series B Candidate Resources Benepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023" maybe that's navigation? It's likely boilerplate. We should remove duplicated lines, cookie/navigation/legal/EEO etc. The "Articles Founder Story..." seems like a list of links; we should drop it. Also "Our Mission Helping companies reimagine how companies take care of their people." is part of About Us; keep.
Thus About Us paragraph: combine sentences up to "Our Mission Helping companies reimagine how companies take care of their people." plus investor info.
Let's craft: "At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital."
Now TEAM & ROLE section: "As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business. This role involves building trusted relationships with executive sponsors and day-to-day administrators, developing success plans tied to business outcomes, and ensuring customers derive maximum value from our platform. You will lead strategic reviews, coordinate cross-functional resources, and identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams. Currently, Our Customer Success Team Is Composed Of 1 Senior Manager, Customer Success1 Senior Customer Success Enablement Manager10 Customer Success Managers It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!"
We need to format as prose under About the role heading.
Now Responsibilities (What You'll Do): list items:
- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
- Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
- Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
- Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
- Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
- Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale
Make as - .
Now About You: bullet-ish but prose: "You are a strategic, consultative partner who builds credibility with executive stakeholders and customer championsYou're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized serviceYou're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomesYou're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment"
We could format as
- each trait. Or as
. Since it's a list of qualities, we can use
.
Now Requirements: list:
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
Make .
Now Bonus Skills: "Experience with enterprise account planning, executive business reviews, and value-based selling". Could be under Skills heading.
Now Pay: "Base Salary: $125,000 to $145,000 + variable + equity Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience."
We'll put as .
Now Benefits: list:
- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course 😃), including:
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
We need to preserve the emoticon? Probably keep as is.
We'll format as
- . Might need nested list for the "including:" but we can just list each benefit as separate
- .
Now we must not include sections like Schedule.
Now ensure we don't repeat job title as heading. We are not.
Now output only HTML fragment.
Let's construct:
About Us paragraph
About the role
TEAM & ROLE content
Responsibilities
...
Qualifications
...
(About You)
Requirements
...
Skills
...
(Bonus Skills)
Pay
Compensation content
Benefits
...
Check if any content duplicated: Ensure we didn't miss any.
Check About You content: we need
for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. We need to extract content: - About Us: description of company. Could be "About the role"? Actually "About Us" is company overview. Could map to "About the role"? Not exactly. But we can maybe put under "About the role"? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when appropriate. If content matches, we use that heading. If not, we might not include a heading? Probably we should map sections to these headings as best fit. We have: - About Us: company overview. Could be placed under "About the role"? Not really. Maybe we can omit because not required? But we need to preserve ALL substantive information. Could we put it under a generic
without heading? The instruction says use those headings for sections; but we can still have
without heading? Probably yes, we can just output paragraphs. But they said "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when we have sections. If we have a company overview, maybe we can put under "About the role"? Not ideal but maybe acceptable. However "About the role" is more about the role description. The posting has "TEAM & ROLE" which describes role. That could be "About the role". So we can put that content under About the role
. Then "What You'll Do" is responsibilities -> Responsibilities
. "About You" could be qualifications/skills? Could be Qualifications
or Skills
. "Requirements" is clearly requirements -> Requirements
. "Bonus Skills" could be Skills
. "Compensation" -> Pay
. "What We Offer" -> Benefits
. Also we have "About Us" maybe we can include as a brief intro paragraph before headings, not as a heading.
We must not include sections with filler like "commensurate with experience". We have specific content for Pay: Base Salary: $125,000 to $145,000 + variable + equity. That's specific, so include Pay section.
Benefits: list of benefits: 95% coverage medical dental vision, $250 WFH setup one time, $500/year Learning & Development Benefit, $150/month cell phone + internet, $100/month Wellness, $100/month Co-working and Commuter Benefit, several team onsites a year, Flexible PTO. That's specific, include Benefits.
Schedule: not mentioned, so omit.
Now we need to preserve all substantive information. Let's extract each piece.
About Us paragraph: "At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital. Articles Founder Story - Jaclyn ChenBenepass Raises $40M Series B Candidate Resources Benepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023"
We need to remove boilerplate like "Articles Founder Story - Jaclyn ChenBenepass Raises $40M Series B Candidate Resources Benepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023" maybe that's navigation? It's likely boilerplate. We should remove duplicated lines, cookie/navigation/legal/EEO etc. The "Articles Founder Story..." seems like a list of links; we should drop it. Also "Our Mission Helping companies reimagine how companies take care of their people." is part of About Us; keep.
Thus About Us paragraph: combine sentences up to "Our Mission Helping companies reimagine how companies take care of their people." plus investor info.
Let's craft: "At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital."
Now TEAM & ROLE section: "As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business. This role involves building trusted relationships with executive sponsors and day-to-day administrators, developing success plans tied to business outcomes, and ensuring customers derive maximum value from our platform. You will lead strategic reviews, coordinate cross-functional resources, and identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams. Currently, Our Customer Success Team Is Composed Of 1 Senior Manager, Customer Success1 Senior Customer Success Enablement Manager10 Customer Success Managers It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!"
We need to format as prose under About the role heading.
Now Responsibilities (What You'll Do): list items:
- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
- Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
- Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
- Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
- Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
- Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale
Make as - .
Now About You: bullet-ish but prose: "You are a strategic, consultative partner who builds credibility with executive stakeholders and customer championsYou're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized serviceYou're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomesYou're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment"
We could format as
- each trait. Or as
. Since it's a list of qualities, we can use
.
Now Requirements: list:
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
Make .
Now Bonus Skills: "Experience with enterprise account planning, executive business reviews, and value-based selling". Could be under Skills heading.
Now Pay: "Base Salary: $125,000 to $145,000 + variable + equity Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience."
We'll put as .
Now Benefits: list:
- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course 😃), including:
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
We need to preserve the emoticon? Probably keep as is.
We'll format as
- . Might need nested list for the "including:" but we can just list each benefit as separate
- .
Now we must not include sections like Schedule.
Now ensure we don't repeat job title as heading. We are not.
Now output only HTML fragment.
Let's construct:
About Us paragraph
About the role
TEAM & ROLE content
Responsibilities
...
Qualifications
...
(About You)
Requirements
...
Skills
...
(Bonus Skills)
Pay
Compensation content
Benefits
...
Check if any content duplicated: Ensure we didn't miss any.
Check About You content: we need
- each trait. Or as
. Since it's a list of qualities, we can use
- .
Now Requirements: list:
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
Make
- . Might need nested list for the "including:" but we can just list each benefit as separate
- .
Now we must not include sections like Schedule.
Now ensure we don't repeat job title as heading. We are not.
Now output only HTML fragment.
Let's construct:
About Us paragraph
About the role
TEAM & ROLE content
Responsibilities
- ...
Qualifications
- ...
Requirements
- ...
Skills
- ...
Pay
Compensation content
Benefits
- ...
- .
Now Bonus Skills: "Experience with enterprise account planning, executive business reviews, and value-based selling". Could be under Skills heading.
Now Pay: "Base Salary: $125,000 to $145,000 + variable + equity Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience."
We'll put as
. Now Benefits: list: - 95% coverage of medical, dental, and vision - Fantastic benefits (of course 😃), including: - $250 WFH setup (one time) - $500/year Learning & Development Benefit - $150/month cell phone + internet - $100/month Wellness - $100/month Co-working and Commuter Benefit - We offer several team onsites a year - Flexible PTO We need to preserve the emoticon? Probably keep as is. We'll format as