Enterprise Customer Account Manager

About the role

The Enterprise CAM is the primary commercial owner of PointFive’s enterprise accounts. They own the full post-sale lifecycle: onboarding coordination, activation, renewals, expansion, and overall Net Revenue Retention (NRR). This role carries a quarterly-adjusted NRR quota and operates in complex enterprise environments with multi-threaded stakeholders, procurement processes, and technically informed buying teams.

Responsibilities

• Account Ownership
• Primary point of contact for assigned enterprise accounts.
• Maintain clear account plans with renewal and expansion strategy.
• Commercial Management
• Own all renewals, negotiations, and forecasting.
• Navigate pricing, legal, and procurement workflows.
• Activation & Value
• Partner with SE to ensure strong onboarding and time-to-value.
• Proactively manage risk and protect revenue.
• Translate technical value into ROI and business outcomes.

Requirements

• 5+ years in enterprise account management, CS, or strategic sales.
• Managed complex enterprise accounts ($250k+ ARR preferred).
• Owned renewals and expansion with revenue or NRR quota.
• Experience with complex procurement cycles.

Qualifications

• Strong understanding of DevOps and/or FinOps.
• Familiar with AWS/GCP/Azure environments.
• Able to engage credibly with engineering and finance leaders.
• Strong executive communication.
• Enterprise negotiation skills.
• Structured account planning and forecasting.
• High ownership and accountability.

Skills

• Enterprise account management experience.
• Complex procurement cycle navigation.
• Technical value communication.
• Executive-level communication and negotiation.

Benefits & Perks

• Base Salary Range: $133,000 - $168,000.
• Competitive OTE range $190,000 - $240,000 with uncapped commission plus equity.
• Health, dental, vision (yes, all three!)
• Equity in something early-stage and exciting
• Generous PTO
• 401K
• Meal & commuter benefits
• Team challenges and growth opportunities

Pay

Compensation Range: $133K - $168K

Schedule

Full-time