Enterprise Client Executive (Alma)

About the role

The Enterprise Client Executive - Health Plans position at Alma, a Spring Health Company, serves as the most senior relationship owner, advocate, and leader overseeing Alma’s largest and most strategic health plan accounts. This role requires a background in complex, matrixed relationship management focused on scaling business growth through identifying new partnership opportunities that drive mutual value.

Responsibilities

• Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships.
• Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success.
• Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership.
• Consistently demonstrate Alma’s value proposition and link to the health plan’s defined success metrics.
• Ensure regular business review meetings are conducted with health plan senior leaders.
• Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity.
• Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services.
• Absorb the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage.
• Lead all new initiatives required to evolve the health plan’s programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations.
• Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution.
• Be the voice of the customer internally to advocate for needs and drive process improvement.

Requirements

• You have 10+ years of experience in sales, partnerships, or strategic account management within healthcare or healthcare-adjacent industries where health plans are key partners (e.g., digital health, benefits platforms, population health, pharmacy services, provider networks).
• You have extensive experience managing and expanding relationships with national and regional health plans.
• You have a proven ability to influence executives and key business stakeholders.
• You have experience in upselling and retaining customers to drive additional revenue (recurring and variable).
• You have an ability to build strong relationships and effectively resolve disputes and business challenges with internal and external stakeholders.
• You have demonstrated skills in conflict management and negotiation.
• You have an ability to remain calm under pressure and work collaboratively across various constituents (internal and external) to determine the best course of action.
• You have excellent communication and presentation skills, both written and verbal.
• You have an analytical mindset with the ability to make data-driven decisions.
• You have a strong business acumen.
• You have excellent critical thinking, deductive reasoning, and decision-making skills.
• You have exceptional project management skills and organization.
• You have an innate ability to thrive in fast-paced environments.
• You are passionate about Alma’s mission of making mental healthcare more accessible.

Qualifications

• You have a bachelor's degree in a relevant field.
• You have a proven track record of success in a similar role.
• You have experience in healthcare partnerships and navigating matrix external relationships with senior leaders.
• You have a demonstrated ability to forge and nurture high-value partnerships.

Skills

• Data-driven decision-making
• Collaboration and teamwork
• Conflict resolution
• Project management
• Communication and presentation skills
• Business acumen
• Customer service

Benefits

• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO
• Salary Band: $165,000 - 185,000 plus bonus and equity

Pay

$165,000 - $185,000 annually

Schedule

Remote-first