Enterprise Change Management Lead, EPMO

Role Overview

The Enterprise Change Management Lead, EPMO, helps leaders and teams move from strategy to adoption by defining and driving change strategy for large-scale transformations. This role also provides targeted change consulting to initiatives with lower stakeholder impact.

Key Responsibilities

• Lead and drive change strategy for large-scale transformations, helping leaders align around the change, prepare the organization, manage resistance, reinforce adoption, and realize value.

• Assess who is impacted, what will change, where adoption risks exist, and what leaders and teams need to be ready.

• Develop and execute practical change strategies, stakeholder engagement plans, readiness approaches, resistance management plans, and sustainment plans.

• Consult on lower-impact initiatives by tailoring change support to the size, complexity, stakeholder impact, and adoption risk of the change.

• Bring the people side of change into initiative planning, governance routines, change risk management, and executive decision-making.

• Help leaders and impacted teams understand why the change matters, what will be different, how they will be supported, and how success will be measured.

• Advises sponsors and leaders on how to build alignment, reinforce accountability, address resistance, and visibly champion the change.

• Assess and report business readiness throughout the change and delivery lifecycle, including leader readiness, stakeholder awareness, process readiness, training readiness, operational readiness, and sustainment risks.

• Partner with HR, communications, training, business stakeholders, technology, and delivery teams to shape messaging, learning plans, engagement materials, reinforcement activities, and transition support.

• Define sustainment approaches that help new behaviors, processes, tools, and ways of working take hold after implementation.

• Create change reporting that gives leaders clear visibility into adoption, readiness, resistance, sustainment, and expected benefits.

• Partner with business sponsors and delivery leaders to connect change activities to business outcomes, value drivers, and expected benefits.

• Provide insight into adoption or readiness gaps that may create risk to business outcomes, operational performance, customer experience, or expected benefits.

• Serve as a trusted change advisor to business, technology, HR, communications, training, finance, risk, and delivery leaders.

• Shape executive discussions by translating stakeholder impacts, adoption risks, readiness insights, and business implications into clear options and recommendations.

• Serve as a liaison between leadership, business stakeholders, and initiative teams to ensure change priorities, adoption needs, and business outcomes remain aligned.

• Coach and mentor project managers, project leaders, business partners, and team members on change management best practices, helping build broader organizational understanding and consistent application of the discipline across initiatives.

• Represent the EPMO in enterprise forums, steering committees, and governance bodies as the voice for adoption, readiness, and realized value.

Required Knowledge, Skills, Abilities

• Demonstrated experience leading organizational change for large-scale transformations, including initiatives with significant stakeholder, process, technology, operating model, or culture impacts.

• Strong understanding of organizational change management methods, including change impact assessment, stakeholder analysis, business readiness, leadership alignment, communications, training, resistance management, sustainment, and benefit realization.

• Proven ability to develop and execute change strategies that drive adoption, readiness, behavior change, and realized business value.

• Experience defining and using adoption, readiness, engagement, training, sustainment, and benefit realization metrics to assess progress and inform decisions.

• Strong executive presence with the ability to influence, challenge, coach, and advise senior leaders, business sponsors, and cross-functional partners.

• Ability to partner effectively with business stakeholders, program/project managers, HR, communications, training, technology, finance, risk, and delivery teams.

• Critical thinker with the ability to identify change risks, diagnose adoption barriers, surface leadership decisions, and recommend practical mitigation strategies.

• Enterprise mindset with the ability to connect change activities to business outcomes, value drivers, and expected benefits.

• Collaborative, clear, and decisive communicator with the ability to translate complex change impacts into practical guidance for leaders and teams.

Preferred

• Prosci AKDAR certification, CCMP certification, or other recognized organizational change management certification.

• Experience supporting enterprise transformations involving technology implementation, operating model change, process redesign, customer experience, workforce transformation, or large-scale business capability development.

• Experience consulting across a portfolio of initiatives and tailoring change management rigor based on change size, complexity, stakeholder impact, and adoption risk.

• Experience building change capability, tools, templates, playbooks, or standards within an EPMO, transformation office, or enterprise delivery organization.

• Experience using adoption, readiness, and benefit realization data to support executive decision-making.

• Familiarity with project, program, Agile, product, or hybrid delivery environments.