Enterprise Business Process Transformation

About Us

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries: PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth.

Responsibilities

Enterprise Transformation Leadership

• Define and execute the enterprise business process transformation through a “client first” agenda that is aligned to Hilltop’s business, operational, and financial objectives.
• Establish governance, prioritization, value realization, and reporting frameworks that drive measurable outcomes across the enterprise.
• Partner with executive leadership to identify, prioritize, and deliver high-impact transformation initiatives.

Transformation Operating Model

• Lead a targeted portfolio of enterprise transformation initiatives across Hilltop and its subsidiaries.
• Direct the “pod-based” operating model that integrates process consulting, data engineering, and AI engineering capabilities within each line of business.
• Enterprise Data Engineers and Enterprise AI Engineers assigned to the pod remain organizationally aligned to Hilltop Technology's Enterprise Data & AI organization while partnering closely with transformation teams.
• Build and scale enterprise process engineering capabilities while promoting a unified, enterprise-wide transformation approach.

Execution & Value Realization

• Apply process engineering, methodologies such as Lean Six Sigma, data, automation, and AI to redesign operations and improve performance.
• Drive accountability for business outcomes through disciplined execution, governance, and continuous improvement.
• Ensure transformation efforts deliver measurable operational, financial, customer, and risk-management benefits.

Qualifications

• Bachelor's degree required. MBA or advanced degree in Industrial Engineering, Systems Engineering, Operations Research, Engineering Management, or a related quantitative, technical, or engineering discipline is strongly preferred.
• Lean Six Sigma Black Belt certification strongly preferred.
• 15+ years of leadership experience in enterprise transformation, business process reengineering, operational excellence, or related disciplines.
• Combination of technical, engineering, and business education are highly desirable.
• Demonstrated success leading large-scale transformation programs within complex, multi-entity organizations.
• Significant experience in financial services, including one or more of the following: banking, mortgage, broker-dealer, wealth management, or related regulated financial firms.
• Proven track record delivering measurable operational, financial, customer, and risk-management outcomes through business process transformation.
• Deep expertise in Lean Six Sigma, process engineering, continuous improvement, and operating model redesign.
• Experience leading enterprise-scale teams and influencing outcomes across multiple business units and stakeholder groups.
• Demonstrated success leveraging data, automation, analytics, and AI to improve business performance and operational efficiency.
• Proven ability to communicate and operate effectively with executive leadership teams and Boards of Directors.