Enterprise Billing Success Manager (B2B SaaS)

Key Responsibilities

• Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
• Aid sales as needed on the sales cycle for enterprise prospects
• Aid in teaching submission, posting, invoicing, AR, etc., best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
• Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Guide and provide expertise to billing success managers and interdepartmental partners

Minimum Requirements

• Bachelor’s degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar); relevant experience may be considered as a substitute
• 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
• Experience working in or with enterprise sized RCM companies with 100 or more therapists, preferably in a success role or RCM leadership role
• 2-3 years minimum of RCM leadership experience
• A solid understanding of fundamental accounting concepts
• Strong technical skills
• Proficient in MS Excel
• A strong understanding of software and a passion for learning
• Excellent written and verbal communication skills
• Ability to work independently with minimal direction and oversight

Perks

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company-paid disability and life insurance benefits
• Company-paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401(k)
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower