Enterprise Architect – Contact Center Systems

About the role

The Enterprise Architect – Contact Center Systems will own the architecture, design, and governance of enterprise-scale contact center solutions across the enterprise, providing deep technical expertise and leading large-scale architectural initiatives to guide complex ecosystems through modernization and integration.

Responsibilities

• Own the architecture, design, and governance of enterprise-scale contact center solutions.
• Provide deep technical expertise and proven leadership in large-scale architectural initiatives.
• Guide complex ecosystems through modernization and integration efforts.
• Design and deliver scalable, integrated contact center solutions.

Requirements

• 10+ years of enterprise‑level architecture experience in Fortune 100 organizations.
• Hands‑on experience with Five9 (telephony), Verint (WFM), Salesforce Service Cloud (CRM), and Google CCAI/CCAIS (AI).
• Expertise in cloud‑based platforms, APIs, and integration frameworks.
• Experience with enterprise architecture frameworks such as TOGAF or Zachman (preferred).

Skills

• Proven track record of designing and implementing enterprise‑grade contact center solutions.
• Subject‑matter expert for contact center platforms (Five9, Verint, Salesforce Service Cloud, Google CCAI/CCAIS).
• Exceptional communication and stakeholder engagement skills; ability to influence executives and technical teams alike.

Schedule

6‑month contract with potential to extend; hybrid role based in Irving, TX (2 days onsite per week); local to Texas only – no relocation.