Enterprise AI adoption lead (Central)

About the role

OWN ACTIVATION AND PLATFORM SUCCESS
DEEPLY UNDERSTAND EACH CUSTOMER'S SPECIFIC USE CASES, BUSINESS OBJECTIVES, AND SUCCESS METRICS
BUILD AND CO-DEVELOP CUSTOM AI SOLUTIONS WITH CUSTOMERS, TRANSLATING THEIR SPECIFIC USE CASES INTO WORKFLOWS THAT DRIVE MEASURABLE BUSINESS IMPACT
DESIGN AND EXECUTE ACTIVATION STRATEGIES THAT DRIVE MEASURABLE PLATFORM ADOPTION AND BUSINESS OUTCOMES
IMPLEMENT CHAMPION PROGRAMS, OFFICE HOURS, USAGE DASHBOARDS, CUSTOMIZED TRAININGS, AND WORKSHOPS
BUILD CHAMPION COMMUNITIES
CREATE ADVOCATE NETWORKS AND CHAMPION COMMUNITIES WITHIN CUSTOMER ORGANIZATIONS
ESTABLISH POWER USER COMMUNITIES THAT DRIVE PEER-TO-Peer LEARNING
TRAIN INTERNAL CUSTOMER TRAINERS TO SCALE ENABLEMENT
DESIGN INNOVATIVE CUSTOMER EXPERIENCES THAT DEEPEN ENGAGEMENT
LEAD EDUCATIONAL WORKSHOPS & LIVE EVENTS
PARTNER WITH CURRICULUM TEAM WHILE OWNING CUSTOMIZATION AND DELIVERY FOR YOUR CUSTOMERS
CREATE MEMORABLE LEARNING EXPERIENCES THAT INSPIRE ACTION AND DRIVE ADOPTION
CONTINUOUSLY IMPROVE & COLLABORATE
REFINE MATERIALS BASED ON CUSTOMER FEEDBACK AND ADOPTION DATA
WORK CROSS-FUNCTIONALLY TO UNDERSTAND EVOLVING CUSTOMER NEEDS
IDENTIFY GAPS AND CHAMPION NEW TRAINING OPPORTUNITIES
BUILD DEEP RELATIONSHIPS WITH CUSTOMER STAKEHOLDERS AND EXECUTIVE SPONSORS

What You'll Do

What You Need

• CUSTOMER SUCCESS & ACTIVATION EXPERTISE
  AT LEAST 5 YEARS OF PROVEN TRACK RECORD OWNING ACTIVATION SUCCESS AND DRIVING MEASURABLE ADOPTION OUTCOMES
  DEEP EXPERIENCE UNDERSTANDING CUSTOMER USE CASES: YOU DISCOVER, MAP, AND LEVERAGE SPECIFIC WORKFLOWS AND BUSINESS OBJECTIVES
  EXPERIENCE IMPLEMENTING ACTIVATION STRATEGIES: CHAMPION PROGRAMS, OFFICE HOURS, DASHBOARDS, AND WORKSHOPS
  SUCCESS BUILDING ADVOCATE NETWORKS AND POWER USER COMMUNITIES
  ABILITY TO CONNECT PLATFORM USAGE TO BUSINESS OUTCOMES AND ARTICULATE ROI
• AI & TECHNICAL PROFICIENCY
  ABILITY TO SCOPE, DESIGN, AND DELIVER CUSTOM SOLUTIONS AND DEMOS TAILORED TO CUSTOMER USE CASES, WORKING HANDS-ON ALONGSIDE BUSINESS STAKEHOLDERS
  COMFORTABLE UNDERSTANDING TECHNICAL CONCEPTS AND COMMUNICATING THEM EFFECTIVELY TO VARIOUS AUDIENCES
  ABILITY TO DEMONSTRATE USE CASES AND ARTICULATE BUSINESS VALUE
• FACILITATION & EDUCATION SKILLS
  EXPERTISE DELIVERING VIRTUAL AND LIVE INSTRUCTOR-LED WORKSHOPS
  SKILLED AT TAILORING CONTENT AND DELIVERY TO DIVERSE AUDIENCES BASED ON THEIR USE CASES
  ABILITY TO PARTNER EFFECTIVELY WITH CURRICULUM TEAMS WHILE OWNING CUSTOMIZATION AND DELIVERY
• COLLABORATION & GROWTH
  EXCELLENCE BUILDING RELATIONSHIPS WITH STAKEHOLDERS AT ALL LEVELS
  STRONG PROGRAM MANAGEMENT SKILLS AND NATURAL ADVISOR MINDSET
  THRIVE IN FAST-PACED ENVIRONMENTS; COMFORTABLE WITH EXPERIMENTATION
  SELF-AWARE, FEEDBACK-DRIVEN, AND COMMITTED TO CONTINUOUS GROWTH

Travel Requirements

25% DOMESTIC AND INTERNATIONAL TRAVEL MAY BE REQUIRED.

Benefits & Perks

• Generous PTO, plus company holidays
• MEDICAL, DENTAL, AND VISION COVERAGE FOR YOU AND YOUR FAMILY
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Note

WRITER IS AN EQUAL-OPPORTUNITY EMPLOYER AND IS COMMITTED TO DIVERSITY. WE DON'T MAKE HIRING OR EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION, CREED, GENDER, NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS, MARITAL STATUS, PREGNANCY, SEX, GENDER EXPRESSION OR IDENTITY, SEXUAL ORIENTATION, CITIZENSHIP, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LOCAL, STATE OR FEDERAL LAW. UNDER THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS.